Refund Policy

Refund and Return Policy

We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.

How to Initiate A Refund

In case you are unsatisfied for any reason with the received purchase, please contact us at support@threadcypher.com, and we shall get back to you the details of return shipping process within 24 hours.

Returns

  • Return request must be raised within 30 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 30 day refund period. 
  • Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
  • Product should reach us in the same condition that it was received.
  • You will be responsible for paying for your own shipping costs for returning your item.

  • Depending on your location, the time it may take for your exchanged product to reach you, may vary.

  • If you are shipping an item over $75, you should consider using a traceable shipping service or purchase shipping insurance. 

Delay in receiving the order

If you product is lost in transit or there is a delay, please contact us by email so that we can assist you in locating the package. We shall handle such issues strictly and take necessary steps to resolve it as quickly as possible.

  • In such an event, we will help you locate the package, we can expedite a new shipment or we can cancel your order and process a refund  
  • Refunds will only be made in form of credit to your Bank account or credit card.

Damaged, Wrong product, Exchanges

If you received a damaged product please let our support team as soon as possible.

    Refunds:

    We may provide Refunds in the event of:

    1). Cancellation by Customer prior to the order being shipped.

    2). In certain situations partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 30 days after delivery

    3).Return of products purchased by the Customer, subject to eligibility for return.

     

    Refunds Policy

    • If you have paid using a credit card, refund will be credited to your credit card account, within 5 to 7 business days
    • If you have paid using debit card/internet banking, amount will be refunded to your bank account within 5 to 7 business days
    • However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
    • The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /check / DD refund.

    Refund Timelines

    We usually initiate eligible refunds within 3-5 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.

    Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.

    Special Note

    Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual color. Customers are requested to read all the details and disclaimer on product page before placing the order.

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